Last updated: July 2026
This Privacy Policy explains how PleadFlow Technologies Private Limited ("PleadFlow", "Company", "We", "Us", or "Our") collects, uses, stores, discloses, and safeguards personal data when you access or use the PleadFlow website, software, artificial intelligence features, subscriptions, and related services (collectively, the "Services"). We are committed to protecting your privacy and maintaining the confidentiality of information entrusted to us.
This Privacy Policy is intended to comply with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and other applicable laws of India. By using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
We collect only the information reasonably necessary to provide, maintain, secure, and improve the Services. The categories of information we collect may vary depending upon how you use the Platform, your subscription plan, and the features you access.
The information collected may include your account details, professional information, documents uploaded by you, billing information, technical usage information, communications with our support team, and other information voluntarily submitted while using the Platform.
Depending on your interaction with the Platform, we may collect the following categories of personal data:
| Category | Examples |
|---|---|
| Account Information | Name, email address, mobile number, encrypted password, profile details |
| Professional Information | Bar Council Enrollment Number, State Bar Council, law firm or organisation details (where applicable) |
| User Content | Legal documents, pleadings, contracts, case summaries, prompts, uploaded files, notes, and AI chat conversations |
| Billing Information | Subscription details, invoices, GST information, payment transaction references |
| Technical Information | IP address, browser type, operating system, device information, session logs, error reports, and security logs |
| Support Communications | Emails, support requests, feedback, and communications with PleadFlow |
We process personal data only for legitimate business and legal purposes necessary to operate the Platform and deliver the Services. We do not collect personal data for purposes unrelated to the operation of PleadFlow.
Your information may be processed for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | Providing AI-assisted drafting, legal research, document management, and related platform features |
| Account Management | Creating user accounts, authentication, subscription management, billing, and customer support |
| Advocate Verification | Verifying professional credentials where advocate verification is requested |
| Platform Security | Preventing fraud, abuse, unauthorized access, malware, and cyber threats |
| Legal Compliance | Complying with applicable laws, court orders, regulatory obligations, and lawful government requests |
| Platform Improvement | Monitoring system performance, reliability, security, and user experience |
Protecting the confidentiality of legal and client information is a fundamental principle of PleadFlow. We understand that advocates, law firms, businesses, and individuals trust us with highly sensitive legal documents and communications.
PleadFlow does not use your uploaded documents, pleadings, contracts, client information, prompts, or AI conversations to train or improve our own artificial intelligence models. Where AI processing is performed using trusted third-party providers, such processing is undertaken through enterprise-grade services designed to protect customer data in accordance with our contractual commitments and applicable law.
PleadFlow processes personal data only where there is a valid legal basis under applicable law. Depending on the nature of the Services and your interaction with the Platform, processing may be based on your consent, the necessity of performing our contractual obligations, compliance with legal obligations, protection of legitimate interests, or other lawful grounds recognised under applicable legislation.
Where your consent is required for specific processing activities, you may withdraw such consent at any time by contacting us or through available account settings. Withdrawal of consent shall not affect the lawfulness of processing carried out before such withdrawal and may affect the availability of certain Services.
PleadFlow does not sell, rent, or trade your personal data to advertisers, data brokers, or unrelated third parties. We share information only where reasonably necessary to provide the Services, comply with legal obligations, protect our rights, or operate the Platform efficiently.
Your information may be shared with the following categories of recipients:
| Recipient | Purpose |
|---|---|
| Cloud Infrastructure Providers | Hosting, storage, networking, backups, disaster recovery, and security. |
| Artificial Intelligence Service Providers | Processing prompts and generating AI-assisted responses and legal drafts. |
| Payment Service Providers | Processing subscription payments, invoices, refunds, and financial transactions. |
| Authentication & Security Providers | User authentication, account protection, fraud prevention, and access management. |
| Government Authorities | Where disclosure is required by law, court order, legal process, or regulatory authority. |
| Professional Advisers | Auditors, legal advisers, accountants, or consultants engaged under confidentiality obligations. |
PleadFlow implements reasonable administrative, technical, and organisational safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse, or destruction. These safeguards include encryption, access controls, authentication mechanisms, secure cloud infrastructure, audit logging, regular monitoring, and other appropriate security measures.
Although we employ commercially reasonable security practices, no method of electronic transmission or digital storage can be guaranteed to be completely secure. Accordingly, PleadFlow cannot guarantee absolute security, and users acknowledge the inherent risks associated with transmitting information over the internet.
We retain personal data only for as long as reasonably necessary to provide the Services, fulfil the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.
Retention periods may vary depending upon the nature of the information, legal requirements, subscription status, contractual obligations, security considerations, and operational requirements. Where data is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with applicable law and our internal retention practices.
Subject to applicable law, you may have the right to access, correct, update, delete, or request a copy of your personal data, withdraw consent where processing is based on consent, and seek redressal of grievances relating to the processing of your personal data.
Requests relating to your personal data may be submitted to our Grievance Officer using the contact details provided in this Privacy Policy. We will respond to such requests within a reasonable period and in accordance with applicable legal requirements.
PleadFlow uses cookies, similar technologies, and analytics tools to improve the functionality, performance, security, and user experience of the Platform. Cookies help us remember your preferences, maintain secure sessions, understand how users interact with the Services, and identify technical issues that may affect performance.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality, security, or availability of some features of the Platform.
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Enable core functionality such as authentication, security, and session management. |
| Preference Cookies | Remember language, theme, and user preferences. |
| Performance Cookies | Help analyse platform performance and improve user experience. |
| Analytics Cookies | Measure usage patterns, feature adoption, and system performance. |
| Security Cookies | Detect suspicious activity, prevent fraud, and enhance account security. |
The Services may utilise cloud infrastructure, artificial intelligence technologies, or technology service providers that process or store information in jurisdictions outside India. Where personal data is transferred internationally, PleadFlow takes reasonable measures to ensure that such transfers are protected by appropriate contractual, technical, and organisational safeguards in accordance with applicable law.
By using the Services, you acknowledge that your information may be processed in jurisdictions where our trusted technology partners operate, subject to appropriate security measures and contractual obligations.
The Platform is intended for individuals who are at least eighteen (18) years of age and legally competent to enter into binding agreements. PleadFlow does not knowingly collect personal data directly from children or individuals who are not legally permitted to use the Services.
If we become aware that personal data has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information as soon as practicable, unless retention is required by law.
PleadFlow may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal obligations, or business practices. The revised Privacy Policy shall become effective upon publication on the Platform unless otherwise stated.
Your continued use of the Services after the revised Privacy Policy becomes effective constitutes your acknowledgement of the updated Privacy Policy. Where required by applicable law, we will provide additional notice or obtain your consent before implementing material changes.
If you have any questions regarding this Privacy Policy, the processing of your personal data, or wish to exercise your privacy rights, you may contact our Grievance Officer using the details provided below.
PleadFlow Technologies Private Limited Email: care@pleadflow.com Phone: +91 022 6971 9283 Website: www.pleadflow.com We will make reasonable efforts to respond to privacy-related requests and grievances in accordance with applicable law.